Last Updated: January 16, 2025

Welcome to DesDrive. These Terms of Service ("Terms") govern your use of our ride-hailing services provided through our mobile application and website (collectively, the "Service"). By using the Service, you agree to these Terms. If you do not agree, please do not use our Service.

1. Eligibility

To use our Service, you must:

• Drivers: Be at least 18 years old or the legal age of majority in your jurisdiction.
• Provide accurate and up-to-date information during registration.
• Agree to comply with these Terms.

2. Account Creation and Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• You may not share your account with others or use another person’s account.

3. Service Use

• Commuters: You agree to pay the fare and any applicable fees for each ride you book.
• Drivers: You agree to provide safe, reliable, and professional transportation services.
• Prohibited Activities: You may not use the Service for illegal activities, to harm others, or to disrupt the Service.

4. Pricing and Payments

• Prices for rides are calculated based on distance, time, and demand.
• Additional charges, such as cancellation fees or tolls, may apply.
• Payments are processed through our third-party payment provider.

5. Cancellations and Refunds

• Riders may cancel rides subject to applicable cancellation fees.
• Refunds, if applicable, will be issued at our discretion in accordance with our Refund and Cancellation Policy.

6. Safety and Conduct

• Riders and drivers must behave respectfully and follow all applicable laws.
• We reserve the right to suspend or terminate accounts for unsafe or inappropriate behavior.
• Emergency situations should be reported to local authorities and to us via the app.

7. Limitation of Liability

• We provide the Service on an "as-is" and "as-available" basis.
• To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages arising from your use of the Service.

8. Intellectual Property

• All content, trademarks, and logos in the Service are our property or licensed to us.
• You may not copy, modify, or distribute any content without our permission.

9. Data Collection and Privacy

• We collect and process personal data in accordance with our Privacy Policy.
• By using the Service, you consent to such collection and processing.

10. Modifications to the Terms

• We may update these Terms from time to time.
• Continued use of the Service after updates signifies your acceptance of the revised Terms.

11. Termination

• We reserve the right to terminate or suspend your access to the Service for any violation of these Terms.
• You may delete your account at any time by contacting us.

12. Dispute Resolution

• Any disputes will be resolved through binding arbitration, except where prohibited by law.
• These Terms are governed by the laws applicable.

13. Contact Information

Address: Ishaan Corporate Park, Patel Nagar, Bhopal (462022), Madhya Pradesh, India

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Thank you for choosing Destination Drives!