Last Updated: January 18, 2025
At DesDrive, we are committed to providing transparent, fair, and competitive pricing for all our services. This Fair Pricing Policy outlines the principles and practices we follow to ensure that our pricing remains equitable for all users while sustaining the quality and reliability of our platform.
1. Core Principles
Our pricing is guided by the following principles:
- Transparency: Clear communication of prices, fees, and charges with no hidden costs.
- Fairness: Ensuring that prices are equitable for all users and reflect the value provided.
- Adaptability: Regular review of pricing structures to align with market conditions and user needs.
- Sustainability: Maintaining prices that support the long-term viability and quality of our services.
2. How Pricing is Determined
Our pricing takes into account the following factors:
- Service Type: Different services (e.g., rides, deliveries) may have varying pricing structures.
- Distance and Duration: Prices are influenced by the distance traveled and the time taken for a service.
- Demand and Supply: Dynamic pricing may apply during periods of high demand to ensure availability of services.
- Regulatory Compliance: Prices adhere to local laws and regulations.
- Operational Costs: Pricing reflects costs such as fuel, maintenance, and platform improvements.
3. Dynamic Pricing Policy
Dynamic pricing is implemented to balance demand and supply during peak times or in high-demand areas. When dynamic pricing is in effect:
- Users are notified of the increased rates before confirming a service.
- Clear details of the fare calculation are provided.
- We strive to limit the impact of dynamic pricing by deploying additional resources.
4. Cancellation Fees
To ensure efficient use of resources, cancellation fees may apply in the following scenarios:
- The service is canceled after a certain time period from booking.
- The provider has already arrived at the pickup location.
Cancellation fees are clearly communicated at the time of booking.
5. Discounts and Promotions
We periodically offer discounts and promotional pricing to:
- Reward loyal users.
- Encourage the use of our services during off-peak hours.
- Introduce new features or services.
Terms and conditions for discounts and promotions are provided at the time of the offer.
6. Dispute Resolution
If you believe a charge is incorrect, you can:
- Contact our support team via the app or at [email protected].
- Provide details such as the service ID, date, and nature of the issue.
- Our team will investigate and resolve the issue promptly, issuing refunds if necessary.
7. Regular Pricing Reviews
We review our pricing structure periodically to ensure it:
- Remains competitive in the market.
- Reflects operational costs and user feedback.
- Aligns with economic and regulatory changes.
8. Policy Updates
We may update this Fair Pricing Policy to reflect changes in our pricing approach or to meet legal requirements. Changes will be communicated through our platform, and the "Last Updated" date will be revised accordingly. Continued use of our services signifies your acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this policy, please reach out to us:
Email: [email protected]
Phone: +91 62651 73846
Address: Ishaan Corporate Park, Patel Nagar, Bhopal (462022), Madhya Pradesh, India