1.1 Before Ride Confirmation:

• Commuters can cancel a ride request at no cost before the driver has accepted the ride.

1.2 After Ride Confirmation:

• If a commuter cancels a ride after it has been accepted by the driver, a cancellation fee may apply.
• The fee helps compensate the driver for time and effort.

1.3 No-Show by Rider:

• If a commuter does not show up at the pickup location within 6 minutes of the driver’s arrival, the ride will be considered canceled, and a cancellation fee will apply.

2.1 Driver-Initiated Cancellations:

• Drivers may cancel a ride in certain situations (e.g., unsafe conditions, rider unreachable). Repeated cancellations by a driver without valid reasons may lead to account review or suspension.

2.2 Commuter Compensation:

• If a driver cancels a ride, the commuter will not be charged any cancellation fee, and alternative ride options will be provided whenever possible.

3.1 Eligibility for Refunds:

• The driver fails to show up at the pickup location.
• Incorrect charges due to app errors.
• Service issues, such as unsafe conditions or misconduct by the driver.

3.2 Non-Refundable Situations:

• Cancellation fees for valid cancellations by the rider.
• No-show fees for the rider.
• Completed rides, unless a valid dispute is raised.

3.3 Refund Process:

• Commuters can request a refund via the app within 14 days of the ride.
• Refund requests will be reviewed, and eligible refunds will be processed within 2 - 4 business days.

• Contact us through the in-app support feature or email us at [email protected].
• Provide relevant details, such as ride ID, date, and reason for the dispute.
• Disputes will be resolved within 2 - 4 business days.