Last Updated: January 16, 2025
DesDrive is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our ride-hailing services through our mobile application and website (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
- Commuters: Name, email address, phone number, and profile photo.
- Drivers: Full name, phone number, profile photo, DOB, Aadhaar/PAN, Vehicle RC and Driving License.
- Payment information (e.g., credit/debit card details, UPI details, etc) processed by our third-party payment providers.
1.2 Usage Information
- Ride details, including pickup and drop-off locations, dates, and times.
- Device information, such as IP address, browser type, and operating system.
1.3 Location Data
- Real-time GPS data to facilitate ride matching and navigation.
1.4 Communications
- Messages or feedback sent via the app, email, or customer support.
2. How We Use Your Information
- To provide and improve our Service.
- To process payments and issue receipts.
- To personalize user experience and send relevant promotions.
- To enhance safety by monitoring ride activity and detecting suspicious behavior.
- To communicate with you regarding your account or the Service.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following scenarios:
- With Drivers and Riders: To facilitate ride services (e.g., sharing names and pickup/drop-off locations).
- With Service Providers: To process payments, manage analytics, or send communications.
- For Legal Compliance: To comply with legal obligations or respond to lawful requests from authorities.
- With Your Consent: When you explicitly authorize sharing.
4. Data Security
We implement industry-standard measures to safeguard your information, including:
- Encryption of sensitive data (e.g., payment information).
- Regular security audits and updates.
However, no method of transmission or storage is 100% secure. Please use the Service responsibly.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Data Deletion: Request deletion of your account and associated data.
- Opt-Out: Opt-out of marketing communications.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at [email protected].
6. Data Retention
We retain your data as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. Once data is no longer required, it will be securely deleted.
7. Third-Party Services
Our Service may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.
8. Children's Privacy
Our Service is not directed at individuals under 14. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, contact us immediately.
9. International Data Transfers
If you use our Service outside India, your data may be transferred to, stored, and processed in a country with different privacy laws. By using the Service, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use of the Service after updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Phone: +91 62651 73846
Address: Ishaan Corporate Park, Patel Nagar, Bhopal (462022), Madhya Pradesh, India