Last Updated: January 18, 2025

At DesDrive, we are dedicated to maintaining a respectful, safe, and welcoming environment for all users. This User Conduct Policy outlines the expectations for behavior when using our platform. By accessing or using our services, you agree to adhere to this policy.

1. General Expectations

All users are expected to:

• Treat others with respect, courtesy, and professionalism.
• Use the platform in compliance with applicable laws and regulations.
• Refrain from engaging in harmful, abusive, or disruptive behaviors.

2. Prohibited Conduct

2.1 Harassment and Abuse

• Verbal or physical abuse, threats, or harassment of any kind.
• Discrimination or hate speech based on race, ethnicity, religion, gender, sexual orientation, or any other characteristic.

2.2 Fraudulent Activity

• Providing false or misleading information during registration or use of the platform.
• Impersonating another person or entity.

2.3 Unauthorized Use

• Accessing or attempting to access accounts, data, or systems without authorization.
• Tampering with, disrupting, or compromising the security of the platform.

2.4 Misuse of Services

• Using the platform for illegal or unethical activities.
• Damaging or misusing resources such as vehicles, equipment, or infrastructure.
• Failing to pay for services rendered.

3. Driver and Commuter Interactions

We encourage positive interactions between drivers and commuters. The following guidelines apply:

For Commuters:

• Provide accurate information for pickups and destinations.
• Respect the driver's vehicle and personal space.
• Refrain from excessive cancellations or no-shows.

For Drivers:

• Provide courteous and professional service.
• Maintain a clean and safe vehicle.
• Respect rider privacy and personal preferences.

4. Reporting Misconduct

If you experience or witness prohibited behavior, you can report it through:

• The in-app reporting feature.
• Emailing us at [email protected].
• Calling our support hotline at +91 62651 73846.

All reports will be investigated promptly, and appropriate actions will be taken.

5. Consequences of Policy Violations

Violations of this policy may result in:

• Warnings or temporary suspensions of account access.
• Permanent account termination.
• Legal action, if applicable.

6. Community Guidelines

To foster a positive environment, we encourage users to:

• Communicate clearly and respectfully.
• Report issues or concerns promptly.
• Provide constructive feedback to help improve our services.

7. Policy Updates

We may update this User Conduct Policy periodically to reflect changes in our services or legal requirements. Changes will be communicated through our platform, and the "Last Updated" date will be revised accordingly. Continued use of our services signifies your acceptance of the updated policy.

8. Contact Us

Address: Ishaan Corporate Park, Patel Nagar, Bhopal (462022), Madhya Pradesh, India

Thank you for helping us maintain a respectful and safe community on Destination Drives (DesDrive).